Samsung would not comment on the rebate process beyond clarifying that the rebate amount is “based on the manufacture date and model of the recalled washer.”. Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. 2 years ago. If you choose another Samsung washing machine, you’ll get up to an extra $150. The Top-Load Washers included in the Settlement were the subject of a voluntary recall initiated by Samsung on November 4, 2016 (the “Voluntary Recall”). We bought a new 4.5 cu washer in October 2016. Free in-home service repair. Users report Samsung top-load washers exploding as early as the day of installation, while others have seen their machines explode months or even over a year after purchase. The rebate amount is based on the manufacture date and model of the recalled washer. Samsung is offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. List the brand, model number, and serial number of your new washer in the space provided below. On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. Samsung Washer Recall Details Are Washers Exploding Fred S Liance Academy. Please check the serial number, and then enter it again. The voluntary recall set up with the CPSC doesn’t give all money back for a Samsung washer. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. After you have entered your Email Address and Phone Number, click TRACK. Technicians from these service providers have been trained to perform the washer repairs for this recall. Samsung will provide only one rebate per recalled Samsung washer. For any purchase made after November 4th,2021 a new rebate form will need to be requested which will have a reduced rebate amount. If your washer has only one (1) Model/ Serial Number label, take a picture of the back of the washer, then remove the label, and affix it below. Bought this washer and months later recall was issued for exploding lid. recalled in the US, the South Korean company said Tuesday. Mail this page, signed and dated, with the Model/Serial Number labels from your recalled Samsung washer, the picture of the back of the washer if you have ony 1 label, and the original receipt from your new washer to: This rebate offer is available to all Samsung washer owners in the United States who have a Samsung Top- Load washer covered by the recall announced on November 4th, 2016 and is subject to the terms thereof. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. Last November, Samsung recalled nearly 3 million top-loading washing machines amid complaints about violent vibrations, “explosions”, and one broken jaw. washer. The first option is a free in-home repair that includes reinforcement of the washer's top. Power #1 in Customer Satisfaction with Front-Load and Top-Load Washers. Top Separation Relief is available to Class Members who had the lid of their Samsung washing machine separate. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. The rebate amount is valid from November 5,2020 to November 4,2021,after which time the rebate amount will be adjusted. If the price of your new replacement Samsung washer is less than the rebate amount shown on the rebate form, we will only provide a rebate equal to the price of the new replacement Samsung washer. Gifts subject to availability and are non-transferrable. Gifts only available while supplies last. The consumers who own a recalled washer have the option of in-home repairs, rebates, or refunds. Enter you washer's 15 digit Serial Number below, and then select. Make a photocopy of the receipt from your new washer and page 1 for your records. If you happen to choose another washer from Samsung, you can get additional $150. If you decided to buy a new product for the substitution, you can get a rebate, whose value depends on the model and also age of the washer. That depends on your location. In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. This is determined by the model and age of your washer. Your average wait time on this line is approximately 20 seconds. As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. If you happen to choose another washer from Samsung, you can get additional $150. We chose to buy a new washer. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. It was part of the recall. So, check the Samsung washing machine recall list to … Samsung on Friday announced a formal recall of 34 models of its top-load washing machines - more than a month after the U.S. government first … In the meantime, consumers are being advised to operate the machines on lower speeds. The rebate amount is based on the manufacture date and model of the recalled washer. Consumers who choose the in-home repair will receive a one-year extension of the manufacturer's warranty, regardless of the age of their washer. Samsung Electronics Canada Inc. is offering customers who purchased one its recalled top-load washers free repairs or a rebate on the cost of a new machine. Provides a rebate worth 15.5 percent of a new washer’s estimated purchase price if Class Members did not replace their washer with a Samsung appliance. This can be combined with one of the following qualifying appliance package purchases: The Top-Load Washers included in the Settlement were the subject of a voluntary recall initiated by Samsung on November 4, 2016 (the “Voluntary Recall”). Top Separation Relief is available to Class Members who had the lid of their Samsung washing machine separate. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturerâs warranty, regardless of the age of your washer. Copyright B) 1995-2016 SAMSUNG All Rights reserved. Find samsung appliances mail in rebate at Lowe's today. The rebate amount is based on the manufacture date and model of the recalled washer. Samsung - December Rebate with Bonus Up To $550 View Qualifying Items. Q13. If your washing machine is on the recall list and you choose to replace the unit, you are entitled to a one-year extension of the manufacturer warranty for your new unit, a rebate toward the purchase of that unit, and potentially a credit toward an upgrade. We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. If you choose to buy another Samsung model … If you have any additional questions, contact us at 866-264-5636, 9:00am to 6:00pm EST,Monday through Friday, Saturday/Sunday:Closed. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. List the brand, model number, and serial number of your new washer. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. To Samsung’s credit they did offer replacement. The one (1) or two (2) Model/Serial Number Labels from the recalled Samsung washer. I also certify that the Model/Serial Number labels from my recalled Samsung washer are affixed below. What are the first 5 digits of your serial number? On average, it takes us 7 business days to complete the free in-home repairs once the appointment has been scheduled. Power #1 in Customer Satisfaction with Front-Load and Top-Load Washers. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. Which I took for $100 (prorated on my length of ownership). Custom installation charges or accessories are not included. NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. The Recall Repair Additional Benefit for Class Members who received a repair under the recall. Voluntary Recall of Certain Top-Load Washers. As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. Water leakage onto the electrical connections of the washing machine's thermal sensor could cause an electrical short and ignite a circuit board, posing a fire hazard to consumers. If you do not receive a response by the end of that period, call the Samsung Rebate Response Line at 866-264-5636 for the status of your rebate. The rebate amount is based on the model and manufacture date of the recalled washer. The company offered the choice of … Select the rebate you are applying for â Samsung washer or Other Manufacturers washer. Tracking Login. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. The company offered the choice of … The manufacturer is offering to provide consumers with a free in-home service visit from a qualified repairman to repair the washing machine (including reinforcing the … To Samsung’s credit they did offer replacement. Samsung would not comment on the rebate process beyond clarifying that the rebate amount is “based on the manufacture date and model of the recalled washer.” In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process. Which I took for $100 (prorated on my length of ownership). The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. Samsung offers refunds, repair, and replacement for affected units. The rebate amount is based on the model and manufacture date of the recalled washer. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the … These Class Member can receive cash rebate ranging from between $25 and $85 toward the purchase of another Samsung appliance. (AFP / Getty Images) Bad offer. Please enter your Email Address and Phone Number below to: Check the status of your Home Label Kit. 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