I have spent more time on the phone trying to get the dishwasher first fixed and then when it became apparent that it would not be able to be fixed, replaced. The guy from India told me I had no warranty. Bought it at Home Depot. At the time they were very helpful. 1.0 out of 5 stars Not waste your money Reviewed in the United States on April 5, 2020 We purchased an extended warranty from Assurant for our new GE Cafe kitchen appliances which are two and a half years old. They keep canceling the appointment on me with no notification, or explanation of why. Microwave Oven Warranty.....33 49-40643-2 9-11 GE GEAppliances.com PVM1970 PNM1971 Owner’s Manual. Providing a warranty for a lousy product and then figuring it out later does not endear you to your customers. Would never recommend another GE or subsidiary product ever. The service guy replaced or did does not cure the problem of water leak and actually caused water flood. I want them to look at the notes and tell me what they can try that hasn’t been done before instead of coming for a FIFTH time and wasting my time again and trying all the same things that don’t work. Read customer reviews and get info on coverage, ... a three-year plan for a side-by-side GE refrigerator installed in July 2020 in Kansas City costs $402.33, ... with the extended warranty. It was delivered in April 2020. I even got a dead fridge replaced for shipping costs. Feb 26, 2016 ... Obviously, GE has given my information to Assurant without my permission. Does anybody have any experience with GE Capital Warranty Services? It took them a week to send a technician out, then the wrong part was ordered, then the part was on backorder. Once your original manufacturer’s warranty expires, you are responsible for the costs of future service calls that may be needed to repair your appliance. Scheduled a service appointment online which was a local service company which was a no-show. While the store sold extended warranties are known to be expensive, I was not able to find any others that would cover my $3500 purchase. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Called Appliance store and they advised me someone would be out on Friday or Saturday the AM. Never ever buy anything from GE again! But, you should run from 90% of extended warranty offers. It used to be a good value. My wife and I spent a couple of days trying to speak with a GE Rep to schedule another appointment and were unable to speak to someone to help us schedule an appointment. Each of these appliances’ extended service contracts has an annual cost and varies between two and five years in length. Well, again, GE refused to pay a single dime. GE Appliance offers the following brands: Monogram, Cafe, Profile, Haier, Hotpoint and GE. 2nd record - problem water leak, job performed Tub Cover. The policy is offered by Service Protection Plan Plus and their contact number listed is [protected]. An extensive stock of genuine GE Appliances parts on the truck so that most repairs are completed on first visit. See BBB rating, reviews, complaints, & more. Reviews from our customers. They cover most of the electrical and mechanical damages. They said they don’t pay for plumbers. Called service. Today after spending three and a half hours on HOLD both customer "service" agent Jamie and her Manager Evan refused to give me the phone number for corporate. We bought a brand new washer and dryer from GE appliances. The repair company called at 10 AM & said they weren't coming out because the part I need is on backorder and has been for months. They do not offer home improvement or home maintenance services, apart from appliance repair. Had to wait over a week. OMG how freaking stupid do you think the consumers are? They promised to get back to me, but before they had called me back some 6 days later, I had gotten in touch with GE, got a GE technician out, who immediately fixed the appliance. And now when I try to re-book, they are trying to charge me a trip fee when it's under warranty. Extended warranty agrees to repair or replace your appliances if it breaks down after the manufacturer’s warranty expires. GE extended warranty service has caused us nothing but headaches every time we call them. GE offers extended warranty coverage through Assurant, a third-party supplier. We used to have GE extended warranties for all our appliances. This month, my GE dishwasher was recalled because of a fire hazard problem. 1400.00 for that piece of junk! It's been six months of dealing with this. You would think they would be well built. After having to have three major repairs costing over $1200 within the first two years of moving in we purchased an extended service warranty that will expire next year in 2011. They treat these contract customers like second rate citizens! Our dishwasher flooded the kitchen due to a broken seal on the tub, and was deemed not repairable by the service tech. Many of these warranty companies are located in Texas for whatever reason. Scheduled another service window online and got a call that said the repair shop was too busy and they hung up on us. I was also given the wrong number to check the account. Nobody can wait 2 weeks for most appliance repair jobs. On 9/26, I called to report a problem. Wait times to call customer relations are three hours, each time our appointments get moved out weeks, taking time off work each time for appointments that just get automatically moved due to issues with parts. There was no fine print telling me that this was NOT GE service. Poor service service repair on Thursday due to problems with food freezing ice cubes stuck together warning regarding filter. How do I know I can trust these reviews about GE Washing Machines? Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. See reviews below to learn more or submit your own review. Our content is intended to be used for general information purposes only. Hundreds of phone calls/emails, trouble shooting and replacing parts myself for hours, and 4 wasted days waiting for a technician who didn’t know how to fix it. Eventually I got a supervisor, after days of calling. I still have the service records from them... total 3 service record, all within 1 week. I am looking into attorneys and hope to either file or find a class action law suit. And now they won't help.. basically they stole my 600 and I'm washing dishes.. I’ve been trying to get my brand new refrigerator fixed for the last 2 years. The Monogram is GE's top-of-the-line built-in refrigerator. And I get someone 5 minutes later on my own, paying real dollars? You may never have to claim anything on your manufacturer’s warranty as the chances of a device failing in the first 12 months of it’s life are low. They say "No that's the guy you have to use". Lowe's is one of the largest home improvement retailers in the market. The plan covers parts and labor for appliance repairs for an extended period. Copyright © 2020 Consumers Unified LLC. When I try to re-book, there are no appointments available for a long time. The whole thing is a scam!!! ft. Counter-Depth French-Door Refrigerator at Amazon.com. There was not a trip fee for all the previous bookings, which they didn't show up to. “If I sold a $200 extended warranty, I would get $20 in commission,” he says of his previous experience as a salesman. Jose was good. Two years ago I purchased a fridge with extended warranty from Home Depot. Customers select the exact appliances they want to be covered through Assurant, GE’s partner. SquareTrade is a premier provider of device protection & warranty services for iPhones, Smartphones, TVs, Tablets, Laptops & Appliances. Unsubscribe easily. GE Service Contracts lets homeowners decide exactly where they need more coverage. I called the store where I bought the fridge from and he sent out his repairman and was here within 3 hours and fixed the problem and ordered a new part. How can I get a hold of the corporate office? Seven years ago we bought a house with a 4-year old GE Monogram refrigerator. GE PB960SJSS: User reviews The GE PB960SJSS has an average user rating of 4.6 stars out of five on Home Depot. Been calling, writing to their top execs and have not heard back. Boy have things changed. The cost for the additional 3 years and additional 36,000 miles is ~ 3500. Contract number is [protected]. The guy actually showed up & did the work but now I have no water pressure in my kitchen faucets. Told them, "I want to return it. GetHuman-269155: We used to have GE extended warranties for all our appliances. We value your privacy. Some people may be ok with being jerked around for their hard earned money but I am not. Lowe’s Appliance Extended Warranty. At no time during the purchase or replacement of the original TV was I informed that replacement of a TV would cancel the remaining time of the warranty.in my case, the remaining time was 3-1/2 years. Ripoff Report on: GE extended warranty assurance solutions - Ge assurant does not want to honor without wasting your time and energy internet Our Final Advice. Appliances from GE come with standard warranties that cover the product for a specified period. My service guy refused to give me a service record. Assurant 5 Year Extended Appliance Warranty Review from Bradenton, Florida. I called them to repair a broken handle on Gas range oven/stove on 7/22/10. Not to even add the additional wait time if it is not, and time to ship. No one showed. We have been out of a dryer for over month (that we just purchased). Sold appliances maintain their extended service contracts with their new owners. The multipayment option lets customers avoid costly one-time expenses. Here’s why. You call and get the run around. GE Appliances Repair is well equipped to take full and comprehensive care of your appliances, offering: A 5-year warranty effective on any parts used in the repair. They say, "No, call GE." GE extended service contracts work differently from traditional home warranties that cover a wide range of systems and appliances. I still haven't had this issue resolved and was just told it would be at least another week to see if a replacement is even in stock. Well, I had paid for the warranty, I wanted the repair, my appliance was broken, but I couldn’t get any service. You can look them up on the Better Business Bureau, Yelp, and Google for reviews under various names. They act as the middle man and then you have to deal with the actual repair company, who almost never works Saturdays or evenings! Like all extended warranties, it comes down to whether the consumer prefers to make low monthly payments to avoid the possibility of a large, one-time repair expense. Give me a break. Service Protection Advantage is an extended service plan that covers both functional parts and labor on appliances that fail during normal single-family residential use. My insurance guy came and tole me it will take around $10000 to replace all the wood floors. Beware of this Extended Warranty company. Sixteen days ago my fridge stopped working. I even got a dead fridge replaced for shipping costs. I waked up in the morning and my house was flooded. A new one today costs about $9000. 5-Year Limited Part Warranty: If the part listed on your service invoice fails within five (5) years as a result of normal use of the part and appliance, a factory-trained GE Appliances technician will replace that part during your next service call, for free, as long as the original part purchaser owns the product on which the part was installed. I am debating putting an extended warranty from GE Capital on my 2003 C4s (27,000 miles on vehicle). Shop for extended warranties appliances at Best Buy. The request was make a week prior. Customer service and coverage can be confusing since a third party sells the warranties, but we like that coverage is widely available. This refridge, stove and micro were bought 2/12/2020. Find low everyday prices and buy online for delivery or in-store pick-up. These are well constructed compared to most; easy bucket removal, filter cleaning easy to access and drain line hookup is solid connection. At this point, I wish I could return both the washer and dryer, and never ever do business with this company again. You have to lose a day's pay and usually have to wait a couple weeks to schedule. 1st record - problem water leak, job performed Tub Cover. Then, recently, I needed a repair, and found out I could no longer schedule it online, but had to call an 800 number and talk to someone not in this country. Not in this case. © 2004-2020 ComplaintsBoard.com. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. HORRIBLE. The place I do business with for 40 years. I've waited at a vacant home for hours, TWICE now. The company finally leaped ahead of the competition and released the new "Ultrafresh" front load washing machines.Also, the new GE washer with "Ultrafresh" are stylish and come in different colors including the new "Sapphire Blue" and "Satin Nickel". Then I began the long, hard journey of trying to get a refund on all my extended warranties (I had 5). Although I had two months on 4 of them and 6 months on one of them, my eventual refund, after hours of phone calls and several letters and e-mails, was about $10.60. The middle man at GE said it was all set & I took off work and jumped out of bed at 7:00 AM because the window of time was 7-5. All rights reserved. Ge Appliances review from Charlotte, North Carolina with 4 Comments: GE sold all their extended warranty contracts to Assurant Solutions. By covering your appliance with Service Protection Advantage, you will enjoy the value of no out-of-pocket expenses for functional parts and labor on repairs that fall during normal single-family residential use. Read our Extended Warranty Buying Guide from the experts at Consumer Reports you can trust to help you make the best purchasing decision. So. Most of our advice in these posts end with "it depends." Positive reviews include comments saying this is an ‘amazing oven that heats up quickly.’ Users commented on how useful it was to have two ovens. I called GE Warranty Service about getting it repaired. They replaced it but it was a complete hassle. They have many phone numbers that go to the same place. I am NEVER buying a GE appliance again, and I am NEVER buying warranty service because it can apparently be sold at the drop of a hat to people who are not in your area (let alone the USA), who have no clue about what is going on, who are paid to read from a script they really don’t understand. They won't come out to fix my dishwasher which is under warranty. Has not happened yet. You can file a claim, view plans and get help on Assurant’s website. GE offers interest-free payment options on its service contracts, and customers can choose between paying for the extended service upfront or making several payments. GE promised to compensate us, but never did. Sign up to receive our free weekly newsletter. He came and fixed the problem which had to do with a loose water connection. Business Details Location of This Business PO Box 100, Rapid City, SD 57709 They took my money, and they cheated me. Unsubscribe at any time. It is funny to see that I called for water leak repair, the guy came to replace a part which would not fix the water leak. Customers pick and choose which appliances or systems need to be covered. The following GE products have extended coverage options: The Service Protection Advantage plan doesn’t cover: GE extended service contracts typically cost between $53 and $76 a year. Bought a GE Dishwasher which did not work upon delivery. Btw, their Monogram dishwashers costs like $2000! DO NOT TRUST GE WARRANTIES!!! I got the “call back in 48 hours” routine from them, at which point I pressed a little harder, and found out that they were no longer GE, but another company entirely, who had decided to cut their costs and NOT use high quality technicians, but whatever cheap contract labor they could find. I called again this month because the line to my Amana ice maker sprung a leak. Here are some advises, do not buy GE products or use their extended warranty. I noticed water leak and turned off the water outlets and asked GE to send a service guy to fix it. I have to asked the GE service dept to mail me service records. I said that they installed the new dishwasher and have been fighting for reimbursement since then because it was installed by their people! GE washer and dryer models received a major upgrade in 2020. At this time, I was told that when they replaced the original TV, the extended warranty was became void. GE tells me that when they sold their warranty services to Assurant, they assumed that Assurant would continue using their technicians. If their service guy comes to fix the product, use a cam to record every move, and review service record before let him leave. Well, like they say, to ###-ume makes an ### out of u and me. Then the dishwasher gave me the same message and I had to have service again! Once this coverage ends, customers have the option to purchase a GE service contract for continued coverage. What a joke. I finally got a different phone number and contacted GE directly. For more information about reviews on ConsumerAffairs.com please visit our I was looking to buy extended warranty for my newly purchased KitchenAid Refrigerator. It's broke." They don't deliver service and their customer service is non-existent! Two and a half weeks after installation, we are still trying to find someone to service or replace the faulty dishwasher. FAQ. So no more GE appliances for me! I’ve called every number and emailed every email I can find and still can’t get a repair technician on the phone. GE extended warranty service has caused us nothing but headaches every time we call them. GE service contracts might be worth it for those looking to manage expenses and avoid paying for costly repairs. The dryer stopped working. Now that I was told I am supposedly going to get a replacement its crickets from GE. We called Home Depot for help, which they are going above and beyond to help us get a replacement. The water started to leak again around midnight. Unreal. Insurance Companies in Miami, FL. On 10/8 I realized the washing machine still was not working correctly. Most warranties are outsourced. Customer service reps on the phone are rude and not helpful. This organization is not BBB accredited. Dishwasher said leak detected. Bad service! I purchased a warranty for my washing machine. When you need warranty or non-warranty service, just call (713) 574-9799 or fill out a website form to set up a convenient service appointment.. No matter what appliance you buy, the retailer is likely to offer you an extended warranty. A company from my personal experience does as little as possible for the customer. Its location on this page may change next time you visit. Supposedly this … It took a full 12 days for them to get the right info in their computer system, then they sent a GE repairman instead of Maytag, which is the brand I have. Service Protection Advantage is an extended service plan that covers both functional parts and labor on appliances that … I got a GE washer and have extended warranty on it. Second dishwasher broke after 2 weeks. I bought GE's extended warranty plan since Dec. 2007 to cover my rental property's kitchen appliances. On Friday AM the frig was not not as cold as the day before, Ice cubes stuck together, ice cream melted. Ge Extended Warranty Plans - When buying any vehicle, there is always a chance of having a mechanical breakdown, visit our site and buy auto warranty online. The Service Protection Advantage plan from Assurant covers GE appliances up to 15 years old. We are old have expensive medications that have to be kept cold over $600.00 worth. I have been refused information, I am not given the courtesy of a return phone call. Called them. I see this is common for the company to treat customers in this manner. GE did offer a rebate on another unit, with I appreciated, since I didn't purchase an extended warranty on the first unit. I am now scheduled to have a technician arrive on 10/19. I can't believe how unacceptable GE is. If this is not solved I report it to someone who will handle this for me. They answer on the first ring when you want to purchase a contract, but put you on hold for 30 minutes when you need service! I've already spent hours on the phone with GE. I recently had another experience. I still naively thought I was with GE, and I knew there were many GE service people in my area -- I live in DC metro, so to tell me there are no providers in my area is beyond ridiculous. GE’s partner, Assurant, administers these service contracts. I don't know what to do next except buy a new dishwasher or pay out of pocket for repair by the repair company I usually deal with and take GE to small claims or something to reimburse us for the faulty dishwasher or out of pocket repair fees. If you buy a washing machine for $350, it’s not worth spending $200 on an extended warranty, says Triminio, a former salesman for a large appliance company. Find helpful customer reviews and review ratings for GE Cafe Series : CFCP1NIYSS 20.8 cu. So I called GE warranty service, 3 times to set up a repair, each time they tell a repair service will call me in 24 hours. Be the first one to find this review helpful. 3rd record - problem water floor. Consumable items (e.g., lightbulbs, batteries). Enjoy reading our tips and recommendations. Unsubscribe easily. So I call the repairman, says he is too busy, call back GE and tell them to get someone else. Then, recently, I needed a repair, and found out I could no longer schedule it online, but had to call an *** number and talk to someone not in this country. https://assurant.pissedconsumer.com/assurant-warranty-26960/RT-C.html They answer on the first ring when you want to purchase a contract, but put you on hold for 30 minutes when you need service! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The dryer stopped working two weeks after we bought it. Why--because they can & nobody can do a thing about it but get so frustrated that you call a different repair person. Customer service was pleasant to work with from GE. The service guy came and told me there's nothing wrong and told me that he would only replace the plastic tub cover. Technician said I needed a plumber to install a “loop” which had to do with the line under the sink. Lastly, I wonder why no agency has come to the aid of those that are complaining about Assurant's poor business practices. Most GE extended warranties won’t break the bank, and we recommend them to people who can afford the premiums. Apart from their standard 24 month warranty, Bosch also offers the option of extended warranties for your major home appliances that range from 1 to 2 additional years of protection. That call never came. He also advises customers to be cautious of pushy salespeople. Are Extended Warranties Worth It On Household Appliances? Long story short. ConsumerAffairs is not a government agency. Like you work for the company and you don't have a phone number? Call repairman back. Like all extended warranties, it comes down to whether the consumer prefers to make low monthly payments to avoid the possibility of a large, one-time repair expense. The supervisor said they had my warranty, but there were no providers in my area. Read honest and unbiased product reviews … I purchased a laundry center 8 months back. We value your privacy. I called GE service, held on 1 hour, advised service due 6/18/2020. They act as the middle man and then you have to deal with the actual repair company, who almost never works Saturdays or evenings! After six separate instances of repair people coming out and it still breaking within days/weeks I was told I would receive a replacement. The company we purchased it from, Home Depot, could care less. I want a refund for my three year policy. We’ll start sending you the news you need delivered straight to you. Their service is disgraceful. I was sold a lemon/paperweight GE dishwasher. Most GE … Get buying tips about Home Warranties, Service Plans delivered to your inbox. Then you are on hold forever. I called the GE and GE told me that what the service guy replaced would not cause or affect water leak and refused to pay a single dime. I will not go through this again. GE appliances come with a traditional warranty, but the company also offers extended coverage with a Service Protection Advantage plan from Assurant, GE’s authorized provider of extended warranties. He was a sub-contractor and the only number I can call is the "Recall" number and they can't help me or even tell me who it was that did the repair. He replaced the plastic cover, tightened the water outlets and turn on the water outlets. But Upsie came to the rescue - Very crisp website and pricing, clear FAQs and easy purchase. Here are your choices: You can buy a great brand with an extended warranty and probably never use it. They told us to schedule online, which each time we tried, it just chose the same local company who was the no-show and too busy anyway. After it leaked and ruined my wood floor and I had to have insurance claim and they gave me a new dishwasher with a 2 year service contract. When I called, they told me that was because I had actually used the warranty services several times for service calls! Did I really need that plumber? Known for its top-notch services, the company serves an estimated 18 million customers per week and has about 300,000 associates across the United States and Canada. The Truth About Warranty Companies. First dishwasher broke after 3 days. It used to be a good value. Two years ago I had an issue with my very expensive dishwasher. This company is not yet accredited. Says, "Find somebody else." Competitive pricing. n Read all instructions before using this appliance. Protect your device. I called to let them know and was given a number to reference and told I would be called back in the next 24-48 hours. On 10/7, a repairman came out and changed out the motherboard. Thank you, you have successfully subscribed to our newsletter! I have kept these notices and all my correspondence, but it only makes me angry. The next repair I had (OK, I confess, I will never buy another GE appliance, but I am keeping the ones I have till they die), the man in the other country (someplace where they speak Spanish) told me he could not find my contract, they would put a work order on it, and to call back in 48 hours. But even HD said they were having trouble contacting GE and getting clearance for a replacement or service. An extended warranty works like an insurance contract for the product you purchase and may be offered by either the product's manufacturer or by … To make it even more flagrant, I continued to get warranty sales pitches from these people in the mail, claiming it was GE warranty protection, with GE service, that would give me peace of mind. On 10/12, I called again and was told they did not have any information about my account. A link has directed you to this review. The info given on the phone is never consistent with what's on the website, so what's the point of the website at all? All Rights Reserved. And, of course, they never called back. I live within 15 miles of the nation’s capital, millions of people around us, and these folks in some country hundreds of miles away tell me there are no service providers in my area and I need to wait 48 hours before they can find someone?